Privacy policy

Privacy Policy - Isla Grandez

Last updated: April 2026

1. General
The protection of your personal data matters to us. This privacy policy explains how Isla Grandez processes personal data in connection with the use of our website www.islagrandez.com, when placing orders, when communicating with us, and in the context of marketing activities.
We process personal data in accordance with applicable data protection law, in particular Swiss data protection law (DSG) and, where applicable, the EU General Data Protection Regulation (GDPR).

2. Data Controller
The party responsible for data processing is:
Isla Grandez, Switzerland
Email: info@islagrandez.com

3. Data We Process
We process in particular the following personal data:
- First and last name
- Billing and shipping address
- Email address
- Phone number, if provided
- Order and payment information
- Communication content
- IP address
- Device information
- Browser data
- Website usage data
- Newsletter sign-ups
- Interactions with ads, newsletters, or campaigns

4. How We Collect Data
We collect personal data in particular when you:
- visit our website
- place an order
- sign up for our newsletter
- contact us by email
- participate in promotions
- interact with our ads or newsletters
- leave a review

5. Purposes of Data Processing
We process personal data for the following purposes in particular:
- Operating our online store
- Processing contracts and deliveries
- Payment processing
- Customer service and communication
- Returns processing
- Sending newsletters and offers
- Store analysis and optimization
- Marketing and remarketing
- Fraud and abuse prevention
- Fulfilling legal obligations
- Enforcing or defending legal claims

6. Online Store / Shopify
Our online store is powered by Shopify. Shopify provides the technical infrastructure, hosting, checkout, and store functionality.
Personal data may be processed by Shopify in the course of using our store. This may include transfers to countries outside Switzerland or the European Economic Area.
For more information, please refer to Shopify's privacy policy.

7. Payment Providers
We use third-party payment providers for processing payments. Depending on the country, device, order value, or chosen payment method, different providers may be used, such as PayPal, credit card providers, Apple Pay, or other payment methods offered through Shopify.
Payment processing is handled independently by the respective payment provider according to their own privacy policy. We generally do not receive complete payment data such as full credit card numbers.

8. Shipping / Fulfillment / Logistics Partners
To process and deliver orders, we work with external fulfillment, warehousing, shipping, and logistics partners.
The following data may be shared for this purpose:
- Name
- Shipping address
- Email address
- Phone number, if required
- Order information
Depending on the product, availability, and logistics setup, shipments may be sent from Germany or other suitable shipping locations.

9. Newsletter / Email Marketing
If you sign up for our newsletter with your email address, we use your data to send you information, offers, and news about our products.
External email marketing service providers may be used for sending newsletters.
You can unsubscribe at any time using the unsubscribe link in any newsletter or by emailing us.
We may track whether newsletters are opened or links are clicked to improve content and make offers more relevant.

10. Advertising / Tracking / Marketing Technologies
We use our own and third-party technologies to measure advertising, optimize campaigns, and show you relevant content.
Services from the following providers may be used:
- Meta (e.g. Facebook / Instagram)
- TikTok
- Other advertising and analytics partners
This may involve the use of cookies, pixels, tags, or similar technologies.
These technologies may record that you have visited our website, viewed products, made purchases, or interacted with ads.

11. Cookies
Our website uses cookies and similar technologies for the following purposes in particular:
- Technical store functionality
- Shopping cart and checkout
- Security
- Saving settings
- Reach measurement
- Marketing and personalization
You can restrict or delete cookies in your browser, which may limit some features of the website.

12. Legal Bases (where applicable)
Where the GDPR applies, we base data processing on the following grounds:
- Contract fulfillment
- Legitimate interests
- Legal obligations
- Consent

13. Data Transfers Abroad
We may transfer personal data to recipients in Switzerland or abroad.
If data is transferred to countries without an adequate level of data protection, we will put in place appropriate safeguards as required, such as contractual guarantees or legally recognized mechanisms.

14. Retention Period
We only store personal data for as long as necessary for the relevant purposes, or as required by legal retention obligations.
Business and tax-relevant records may be retained longer due to legal requirements.

15. Data Security
We take appropriate technical and organizational security measures to protect personal data from loss, misuse, unauthorized access, alteration, or disclosure.

16. Your Rights
You have the following rights under applicable data protection law:
- Access
- Rectification
- Erasure
- Restriction of processing
- Objection to certain types of processing
- Data portability, where provided by law
- Withdrawal of consent with future effect
We may request appropriate proof of identity before processing your request.
Please send requests to: info@islagrandez.com

17. Minors
Our offerings are generally directed at adults, or at minors with the consent of a legal guardian where required.

18. Changes to This Privacy Policy
We may update this privacy policy at any time. The current version published on our website applies at all times.

19. Contact
For data protection questions: info@islagrandez.com